We wish to assure you that all information we receive will remain confidential and that your participation will remain anonymous. Your contribution to this study is extremely important to ensure the success of the project. Your participation in this research study is, however, voluntary. You may choose not to participate and you may withdraw your consent to participate at any time. You will not be penalised, in any way, should you decide to withdraw from this study.
 
The questionnaire has been structured in such a way that it facilitates quick and easy completion and it should only take you 10 minutes to complete. Your task is to answer the questions as accurately and truthfully as possible. There are no correct answers.
 
We would greatly appreciate it if you could take a few minutes to complete the questionnaire to be found on the link: https://tuks.qualtrics.com/SE/?SID=SV_77EbXTbXZTsmY0B
 
Once the data has been analysed, summary findings will be made available to SANParks and Reservation House, with recommendations on how to respond to the results. In this way, your contribution to the research should benefit you in future since the booking process will be improved. The value and outcome of the research depends on your willingness to take part in this project.
 
If you have any questions or concerns regarding this study or if you encounter any problems, please contact:
 

Dr Anneli Douglas
 012-420-4073 (w), fax: (012) 420-3349, 
email: anneli.douglas@up.ac.za 

Professor Berendien Lubbe 
012-420-4102, 
email: berendien.lubbe@up.ac.za