Superb service at Kruger

Author PictureSeptember 2, 2011, 8:09 AMBy: Roxanne Reid |4 Comments | Tags: Kruger, Tsendze
Visitors to Tsendze know the smiles of Rodgers Hobyane and Elina Mona

Rodgers Hobyane and Elina Mona know exactly what customer service is about. Anyone who has ever been to Tsendze rustic camp in the Kruger National Park can tell you that.

That’s why it’s no surprise that year after year both of them win achievement awards for outstanding customer service. Rodgers also received a SANParks’ Kudu Award in 2010 for excellence in the workplace.



Full of enthusiasm for their jobs as at this small camping-only site seven kilometres south of Mopani, Rodgers and Elina take great pride in their work. Whatever needs doing at Tsendze, they’re the ones who do it. They rise before sunrise to unlock the camp gate, check the solar batteries that power the lights, clean the ablutions and braais. (If there’s a cleaner braai to be found anywhere in Kruger I’d like to know about it. I thought they were new, which made Elina laugh. “They’re still the ones from five years ago,” she insisted.) And they’re still active as you sit around your fire at night, coming round to check you’re happy or if there’s anything they can do for you. 



They’re a pleasure to be around, their cheeriness hard to resist. Elina calls Rodgers ‘Talk-Talk’ (for obvious reasons) while he calls her ‘Chameleon’ because he thinks she’s quieter and slower than him. Although many people assume they’re a couple, they’re just good friends. Elina’s husband died 12 years ago and she’s brought up four children on her own, while Rodgers has a wife and family at Malamulele near Punda Gate. Between them they have 29 years of experience at Kruger, and they’ve been at Tsendze together since it opened to visitors in November 2006.



Tsendze is a small camp of just 30 sites cleverly carved into the surrounding bush so that each is a secluded enclave, almost as if you’re camping alone in the middle of the bush. The layout and the natural feel of the camp – where there’s no electricity and no generators are allowed – are two of the camp’s best attractions. The third is Rodgers and Elina themselves, so welcoming, helpful and friendly that visitors greet them like old friends. 



“We’re here to make each and everyone feel the bush,” says Rodgers with his trademark grin. He’s more than happy to tell you when there’s an elephant just outside the fence or to point out a genet or Verreaux’s eagle-owl he has located inside the camp.



“What I like about them is that they don’t phone me with problems,” says hospitality manager Garth Holt at nearby Mopani, the man they report to. “They phone to tell me about the solutions they have already found and implemented.” High praise indeed. 



For more about parks and nature, see Roxanne’s regular blog at http://bit.ly/roxblog




Copyright © Roxanne Reid - No words or photographs may be used without permission from reidwrite@mweb.co.za


NEWSFLASH! Congratulations to Elina and Rodgers for winning individual awards at the 2011 Kruger Achievement Awards.

Add Your Comment
 
Comments
 
Johan Vermaak says:Tsendze sounds like a wonderful place. Kudo's to Elina and Rogers
Posted on: September 5, 2011, 9:37 AM
 
Fiona Sander says:I was lucky enough to spend some time at Tsendze in May this year and I have to say it was the highlight of our stay; It is amazing to see that your experience was exactly the same as ours; this indicates their genuine behaviour! To be honest the Tsendze experience is what all camps should strive for...congratulations and best wishes to Rodgers and Elina.
Posted on: September 5, 2011, 11:23 AM
 
Your Name Here says:And they've done it yet again. At a SANParks award ceremony on 6 September 2011 Rodgers and Elina scooped yet another in a long line of awards for special service to tourists. They truly are stars!
Posted on: September 13, 2011, 3:16 PM
 
Julie Snyders says:This year was my 4 visit to Tsendzi camp and Idont think there is any other camp to rival Tsendzi. I know it is smaller than most camps but their is no other neater or cleaner camp.Rogers and Ilena are fantastic they never complain their helpfulnes and friendliness is outstanding. Congratulations you deserve every accolade you get. Well done You are special.
Posted on: September 19, 2011, 8:51 PM